Unable To Connect to Shimadzu LC In Hardware Configuration in Analyst® Software


日期: 09/16/2022
类别: Analyst Software

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For research use only. Not for use in diagnostic procedures.


Issue Description

In Analyst® software, some hardware profiles with Shimadzu LC components will not be able to connect to the LC system. This is due to a lower version of Microsoft Visual C++ being installed by the Analyst software installer than what is required by the Shimadzu LC controller. Analyst software requires Microsoft Visual C++ 2008, while the Shimadzu LC requires Microsoft Visual C++ 2010.


Resolution

The solution is to install Microsoft Visual C++ 2010. The upgraded Visual C++ install should allow the Shimadzu LC to connect through Analyst® software. Users who need assistance with the Visual C++ upgrade should reach out to their IT department.