知识库文章

PA 800 Plus system: Windows start and search issue

The Windows Start button and Search bar are unresponsive for 32 Karat software.

Why does 32 Karat software allow multiple e-signatures across a single data set?

The electronic signature feature in 32 Karat software supports multiple users and allows individual users to sign multiple times.

How to fix a blocked capillary on the PA 800 Plus system

Crystallized reagents on the capillary tip can cause a blocked capillary on the PA 800 Plus system, resulting in no peaks or low signal. This article explains how to clean the cartridge, capillary tips, and cartridge seal and how to perform a manual pressure rinse if the cartridge is blocked.