软件支持政策

今日的专研就是明日的成就,就像质谱仪和毛细管电泳仪需要操控软件来实现技术的同步一样。这就是为什么我们的工程师团队永无止境的探寻,测试和开发设计以帮您在最短的时间内从样本中得到敏感而准确的报告。从生物组学,药物发现,司法检测,食品分析及环境研究,我们的软件必须进化以满足您作为一名研究人员对组织和计划需求的最小影响。

请牢记,SCIEX软件生命周期支持政策是为了更好的管理您的投资和最大化您的SCIEX软件产品收益而设计的。如下纲要列出了您的软件程序生命周期内可获得的支持。

软件生命周期阶段定义

软件在生命周期的不同阶段享受的服务和支持也有所不同。每一款 SCIEX 软件产品的生命周期都分为四个阶段。

  • 投资期 - 全面支持:处于积极开发阶段,会提供新功能和新版本
  • 维护期 - 全面支持:处于积极维护阶段,会提供错误修复和补丁程序
  • 停用期 - 有限支持:停售,只处理重大缺陷。支持会额外收费
  • 淘汰期 - 无支持:终止提供支持,不再作任何处理。产品不再享受支持

查看软件状态

要查看与软件版本状态相关的最新信息,请参考下表列出的软件状态。技术进步会推动变革,我们也会相应地修改政策。因此,建议您经常查看本网站来了解最新信息。

Software Package Software Version Lifecycle Stage Support Plans Upgrade Path* Cost

AAC Server

3.0

Maintain Full Support Current N/A
AAC Server 2.0 Retired Limited Support 3.0 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst 1.7.2 Invest Full Support Current N/A
Analyst 1.7.1 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Hotfix 3 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Hotfix 2 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 with Hotfix 1 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Retired Limited Support 1.7.2 Complimentary
Analyst 1.6.3 HotFix 4 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 3 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 2 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 1 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 HotFix to February 2015 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 Components for 3500 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 Retired Limited Support 1.7.2 Paid
Analyst 1.6.1 Retired Limited Support 1.7.2 Paid
Analyst 1.6 Components for 6500 Retired Limited Support 1.7.2 Paid
Analyst 1.6 Retired Limited Support 1.7.2 Paid
Analyst 1.5.2 HotFix 2 Obsolete Limited Support 1.7.2 Paid
Analyst 1.5.2 Obsolete Limited Support 1.7.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst Device Driver 1.3 Invest Full Support Current N/A
Analyst Device Driver 1.2 Retired Limited Support 1.3 Complimentary
Analyst Device Driver 1.1 Retired Limited Support 1.3 Complimentary
Analyst Device Driver 1.0 Retired Limited Support 1.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst MD 1.6.3 Invest Full Support Current N/A
Analyst MD 1.6.2 HotFix 2 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.2 HotFix 1 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.2 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.1 Obsolete No Support 1.6.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst TF 1.8.1 Invest Full Support Current N/A
Analyst TF 1.8 Maintain Full Support 1.8.1 Complimentary
Analyst TF 1.7.1 Components for NanoCell Maintain Full Support 1.8.1 Paid
Analyst TF 1.7.1 Components for LC Devices Maintain Full Support 1.8.1 Paid
Analyst TF 1.7.1 Maintain Full Support 1.8.1 Paid
Analyst TF 1.7 Retired Limited Support 1.8.1 Paid
Analyst TF 1.6 Retired Limited Support 1.8.1 Paid
Analyst TF 1.5.1 Retired Limited Support 1.8.1 Paid
Analyst TF 1.5 Obsolete No Support 1.8.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BioAnalyst 1.5 Obsolete No Support None None
BioAnalyst 1.5.1 for TF Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BioPharmaView 3.0.2 Invest Full Support Current N/A
BioPharmaView 3.0.1 Maintain Full Support 3.0.2 Complimentary
BioPharmaView 3.0 Maintain Full Support 3.0.2 Complimentary
BioPharmaView 2.1 Retired Limited Support 3.0.2 Paid
BioPharmaView 2.0.1 Retired Limited Support 3.0.2 Paid
BioPharmaView 2.0 Retired Limited Support 3.0.2 Paid
BioPharmaView 1.5 Retired Limited Support 3.0.2 Paid
BioPharmaView 1.0 Retired Limited Support 3.0.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BPV Flex 2.1 Invest Full Support Current N/A
BPV Flex 2.0 Maintain Full Support 2.1 Paid
BPV Flex 1.0.1 Maintain Full Support 2.0 Paid
BPV Flex 1.0 Maintain Full Support 2.0 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ChemoView 2.0.4 Maintain Full Support Current N/A
ChemoView 2.0.3 Retired Limited Support 2.0.4 Complimentary
ChemoView 2.0.2 Retired Limited Support 2.0.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ChemoView MD 2.0.4 Maintain Full Support Current N/A
ChemoView MD 2.0.3 Retired Limited Support 2.0.4 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ClearCore MD 1.1 Invest Full Support Current N/A
ClearCore MD 1.0.1 Obsolete No Support 1.1 Complimentary
ClearCore MD 1.0 Obsolete No Support 1.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Cliquid 3.4 Invest Full Support Current N/A
Cliquid 3.3 Maintain Limited Support 3.4 Complimentary
Cliquid 3.2.1 Retired Limited Support 3.4 Paid
Cliquid 3.2 Obsolete No Support 3.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Cliquid MD 3.4 Invest Full Support Current N/A
Cliquid MD 3.3 Maintain Limited Support 3.4 Complimentary
Cliquid MD 3.2.1 Obsolete No Support 3.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
CloudConnect Micro-App 1.0.1 Invest Full Support Current N/A
CloudConnect Micro-App 1.0 Retired Limited Support 1.0.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
DiscoveryQuant 3.0.2 Invest Full Support Current N/A
DiscoveryQuant 3.0.1 HotFix 2 Retired Full Support 3.0.2 Complimentary
DiscoveryQuant 3.0.1 HotFix 1 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 3.0.1 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 3.0 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 2.1.3 Retired Limited Support 3.0.2 Paid
DiscoveryQuant 2.1.2 Obsolete No Support 3.0.2 Paid
DiscoveryQuant 2.1.1 Obsolete No Support 3.0.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
FormulaFinder 3.0 Invest Full Support Current N/A
FormulaFinder 2.0.2 Obsolete No Support 3.0 Complimentary
FormulaFinder 2.0.1 Obsolete No Support 3.0 Complimentary
FormulaFinder 2.0.0 Obsolete No Support 3.0 Complimentary
FormulaFinder 1.0 Obsolete No Support 3.0 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LibraryView 1.0.3 Invest Full Support Current N/A
LibraryView 1.0.2 Maintain Full Support 1.0.3 Complimentary
LibraryView 1.0 Retired Full Support 1.0.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LibraryView (SCIEX OS) 1.4 Invest Full Support Current N/A
LibraryView (SCIEX OS) 1.3 Retired Limited Support 1.4 Complimentary
LibraryView (SCIEX OS) 1.2 Retired Limited Support 1.4 Complimentary
LibraryView (SCIEX OS) 1.1 Retired Limited Support 1.4 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LightSight 2.3.1 Invest Full Support Current N/A
LightSight 2.3 Maintain Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LipidView 1.2 Invest Full Support Current N/A
LipidView 1.1 Obsolete No Support 1.2 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MarkerView 1.3.1 Invest Full Support Current N/A
MarkerView 1.3 Maintain Limited Support 1.3.1 Complimentary
MarkerView 1.2.1 Retired Limited Support 1.3.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MasterView 1.1 Maintain Full Support SCIEX OS-Q 1.4 Paid
MasterView 1.0 Obsolete No Support 1.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MetabolitePilot 2.0.4 Invest Full Support Current N/A
MetabolitePilot 2.0.3 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 2.0.2 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 2.0 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 1.5 Retired Limited Support 2.0.4 Paid
MetabolitePilot 1.0 Obsolete No Support 2.0.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MPX 2.0 HotFix 3 Invest Full Support Current N/A
MPX 2.0 HotFix 2 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 2.0 HotFix 1 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 2.0 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 1.2.1 Maintain Limited Support 2.0 HotFix 3 Paid
MPX 1.2 Obsolete No Support 2.0 HotFix 3 Paid
MPX 1.0 Obsolete No Support 2.0 HotFix 3 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MPX TF 1.0 Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MRMPilot 2.0 Obsolete No Support None None
MRMPilot 2.1 Retired Limited Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MultiQuant 3.0.3 HotFix 2 Invest Full Support Current N/A
MultiQuant 3.0.3 HotFix 1 Maintain Full Support 3.0.3 HotFix 2 Complimentary
MultiQuant 3.0.3 Maintain Full Support SCIEX OS-MQ 1.4 Paid
MultiQuant 3.0.2 Hotfix 2 Retired Limited Support 3.0.3 Complimentary
MultiQuant 3.0.2 Hotfix 1 Obsolete No Support 3.0.3 Complimentary
MultiQuant 3.0.2 Retired No Support 3.0.3 Complimentary
MultiQuant 3.0.1 Retired No Support 3.0.3 Complimentary
MultiQuant 3.0 Retired No Support 3.0.3 Complimentary
MultiQuant 2.1.1 Obsolete No Support 3.0.3 Paid
MultiQuant 2.1 Obsolete No Support 3.0.3 Paid
MultiQuant 2.0.2 Obsolete No Support 3.0.3 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MultiQuant MD 3.0.3 HotFix 2 Invest Full Support Current N/A
MultiQuant MD 3.0.3 HotFix 1 Maintain Full Support 3.0.3 HotFix 2 Complimentary
MultiQuant MD 3.0.3 Maintain Full Support Current N/A
MultiQuant MD 3.0.2 Hotfix 2 Retired Limited Support 3.0.3 Complimentary
MultiQuant MD 3.0.2 Hotfix 1 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0.2 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0.1 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0 Obsolete No Support 3.0.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
PeakView 2.2 Invest Full Support Current N/A
PeakView 2.1 Retired Limited Support 2.2 Complimentary
PeakView 2.0 Retired Limited Support 2.2 Complimentary
PeakView 1.2 Obsolete No Support 2.2 Paid
PeakView 1.1.1 Obsolete No Support 2.2 Paid
PeakView 1.1 Obsolete No Support 2.2 Paid
PeakView 1.0 Obsolete No Support 2.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ProMassProcessor 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Protein Expression Assembler 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Protein Expression Extractor 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ProteinPilot 5.0.2 Invest Full Support Current N/A
ProteinPilot 5.0.1 Maintain Full Support Current N/A
ProteinPilot 5.0 Retired Limited Support 5.0.1 Complimentary
ProteinPilot 4.5 Beta Obsolete No Support 5.0.1 Paid
ProteinPilot 4.0 Obsolete No Support 5.0.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Reporter 3.2 Invest Full Support Current N/A
Reporter 3.0.1 Retired Limited Support 3.2 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
SCIEX OS 2.0.1 Invest Full Support Current N/A
SCIEX OS 2.0 Invest Full Support 2.0.1 N/A
SCIEX OS 1.6.10 HotFix 1 Invest Full Support Current N/A
SCIEX OS 1.6.10 Invest Full Support Current N/A
SCIEX OS 1.7 HotFix 1 Maintain Full Support Current N/A
SCIEX OS 1.7 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.6.2 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.6.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.5 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.4.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.4 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.3.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.3 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.2 Retired Limited Support 2.0.1 Paid
SCIEX OS 1.1 Retired No Support 2.0.1 Paid
SCIEX OS 1.0 Hotfix 1 Retired No Support 2.0.1 Paid
SCIEX OS 1.0 Retired No Support 2.0.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Smart Monitor 4.3.2 Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
StatusScope 2.0 Invest Full Support Current N/A
StatusScope 1.6.1 Maintain Full Support 2.0 Complimentary
StatusScope 1.5 HotFix 1 Maintain Full Support 2.0 Complimentary
StatusScope 1.5 Retired Limited Support 1.5 HotFix 1 Complimentary
StatusScope 1.0 Retired Limited Support 1.5 HotFix 1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
SWATH 2.0.1 Invest Full Support Current N/A
SWATH 1.0 Obsolete No Support 2.0.1 Paid
SWATH 2.0 Retired Limited Support 2.0.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
XIC Manager 1.0 Obsolete No Support None None

* 开始升级软件至最新版本,请访问 软件加速计划

如果您享受最新的付费支持计划,可以从软件下载部分下载更新,获取软件的新版本。

如果软件包是超过 3 年的老版本并且未在此页列出,则该软件包可能处于淘汰期。请联系支持了解更多详细信息。

购买选项和技术支持选项

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旧版软件支持计划 >

加速器计划 >

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默认情况下,不提供任何购买选项、技术支持选项和许可。例外情况下可单独签署协议提供具体选项和许可。

对试用用户的支持

我们出于测试目的为部分产品开放软件试用。对试用用户的支持限于自激活之日起的 30 天内。针对试用产品的服务请求只能在测试期的前 30 天提交。您始终可以无限制地访问我们的支持门户网站,查阅知识库和产品页面。所有试用均受软件附带的最终用户许可协议 (EULA) 条款和条件的约束。