PA 800 Plus system: Windows start and search issue


日期: 06/27/2025
类别: PA 800 Plus system

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For research use only. Not for use in diagnostic procedures.


Issue Description

The Windows start button and search bar are unresponsive for 32 Karat software.
 
Symptoms: The Windows start button and search bar do not respond. 
 
Possible causes: This is caused by misconfigured DCOM permissions. 

Resolution

Solution:   

 

1. Login to Windows as an administrator.

 

2. On the desktop, right-click and create a shortcut. 

 

3. Input "mmc.exe /32" and select Next

 

4. Double-click on the shortcut. 

 

5. Click File and select Add/Remove Snap-in.

 

6. From the Available snap-ins pane, select Component Services and click Add to add it to the selected snap-in pane.  

 

 

7. Click OK.

 

8. In the left pane, navigate to Component Services -> Computers -> My Computer.

 

9. Right-click on My Computer and select Properties

 

 

10. Select the COM Security tab.

 

11. In Access Permissions, click Edit Default.

 

12. Select SYSTEM from Group or user names.

 

13. Uncheck the Allow checkbox for Remote Access Allow.

 

 

14. Click OK.  

 

The Windows Start button and Search bar should now be responding. If you continue to have issues, contact sciex.com/request-support.